This is a demo store for testing purposes — no orders shall be fulfilled. Dismiss
This is a demo store for testing purposes — no orders shall be fulfilled. Dismiss
Effective Date: 1 August 2026
Welcome to UMA Learning. We are committed to providing high-quality online educational services and ensuring a fair and transparent experience for all learners, parents, guardians, schools, and corporate partners. This Refund and Cancellation Policy explains the terms that apply to subscriptions, payments, cancellations, and refunds.
By subscribing to UMA Learning, you agree to the terms outlined in this policy.
UMA Learning offers subscription-based access to its online learning platform.
Our subscriptions may include:
Subscription fees are billed in advance and provide access to the platform for the selected billing period.
The standard UMA Learning subscription fee is:
R250 per learner per month
Subscriptions automatically renew unless cancelled before the next billing cycle.
Where a free trial is offered:
Subscribers may cancel their subscription at any time.
Cancellation can be requested by:
Once cancelled:
As UMA Learning provides immediate access to digital educational content, subscription payments are generally non-refundable.
Refunds will only be considered under exceptional circumstances, including:
Each refund request will be reviewed individually.
Approved refunds will normally be processed within 7–14 business days using the original payment method where possible.
UMA Learning does not provide partial refunds for:
Subscriptions purchased by schools, organisations, sponsors, or corporate partners are governed by the terms contained in the signed service agreement.
Refunds for institutional licences will only be considered in accordance with the relevant agreement.
If a subscription payment cannot be processed:
If you experience difficulties accessing your account or course material, please contact us before requesting a refund.
Support Email:
Our team will make every reasonable effort to resolve technical issues as quickly as possible.
UMA Learning reserves the right to change subscription pricing.
Subscribers will receive reasonable notice before any price changes become effective.
Price changes will not affect the current billing period.
UMA Learning may update this Refund and Cancellation Policy from time to time.
The latest version will always be published on our website.
Continued use of the platform after any updates constitutes acceptance of the revised policy.
If you have any questions regarding this Refund and Cancellation Policy, please contact us:
UMA Learning (Pty) Ltd
Website: www.umalearning.org
Email: info@umalearning.org
Support Hours:
Monday – Friday
08:00 – 17:00 (South African Standard Time)
This policy is intended to comply with the applicable provisions of the Consumer Protection Act, 2008 (Act No. 68 of 2008) and the Electronic Communications and Transactions Act, 2002 (ECTA) of South Africa. Nothing in this policy limits any rights afforded to consumers under applicable South African law.
This version is suitable for publication on your website and presents UMA Learning as a professional, transparent, and trustworthy education platform.